MileagePlus

MileagePlus is the loyalty program of United Airlines and Aeromar that offers rewards to passengers traveling on certain types of tickets.[1] Following the 2011 merger agreement between United Airlines and Continental Airlines, United Mileage Plus was chosen to be the frequent flyer program for the combined airline.[2] The program was subsequently renamed to MileagePlus, and maintains its relationship with its Star Alliance partners, as well as other airline and travel enterprise agreements.

MileagePlus
TypeFrequent-flyer program
OwnerUnited Airlines
IntroducedMay 1981 (1981-05)
WebsiteMileagePlus

Following the integration and phase out of Continental OnePass on March 3, 2012, MileagePlus also became the frequent flyer program for Copa Airlines and Copa Airlines Colombia.[3] The new program member IDs follow the OnePass format (2 letters + 6 digits) in lieu of the old Mileage Plus format (11 digits), and any members who had existing OnePass member ID numbers retained their existing numbers.[4] In March 2015, Copa Airlines announced that it would phase out the MileagePlus program in favor of a new frequent flyer program called ConnectMiles.[5][6]

History

Frequent flier programs were introduced in 1979 by Texas International Airlines.[7] Two years later, American Airlines launched their AAdvantage program,[8] and United's Mileage Plus was launched one week later.[9] On June 29, 2011, United Airlines officially changed the name of the program from Mileage Plus to MileagePlus.[10]

On July 9, 2011, Tom Stuker became the first member of the MileagePlus program to reach ten million flown miles on United.[11] He earned this distinction flying from Los Angeles to Chicago on flight 942. Jeff Smisek, then president and CEO of United Airlines, was on hand to congratulate him.[12] For reaching the ten million mile number, he was given the only United Titanium Card and his name was placed on the side of a United Boeing 747-400.[13] Stuker has since passed the 20 million mile threshold and remains the world's most frequent flyer.[14]

Several controversial changes were introduced to the program in 2012, following the integration of the Continental OnePass program into MileagePlus. This included the reduction in bonus miles for Premier Gold and Premier Platinum members, as well as the inability of Premier Silver members to reserve Economy Plus seats until 24 hours prior to departure.[15] Changes have also occurred to the upgrade process, where upgrades are being sold at check-in for prices as low as $69, even when elites are still being processed on the upgrade waitlist.[16] Million Mile Flyer George Lagen filed, in late May 2012, a class action against United for taking away or demoting "lifetime" benefits promised to pre-merger Million Mile Flyers.[17] A federal judge eventually dismissed the class-action lawsuit on the basis that the contract which regulated "Million Mile Flyer" customers was the same as for all MileagePlus members, which essentially gave the airline the right to unilaterally reduce or discontinue benefits anytime it wanted to.[18]

Partner airlines

In addition to United Airlines, all 28 members of the Star Alliance as well as a number of other airlines participate in the MileagePlus program to a certain degree. MileagePlus miles can then be both earned and redeemed on flights with United, as well as any partner airline. However, certain booking classes on partner airlines are excluded from mileage accrual.[19]

The airline partners of MileagePlus are:[20]

Partner Airline Star Alliance Member
Aegean Airlines Yes
Aer Lingus No
Aeromar No
Air Canada Yes
Air China Yes
Air Dolomiti No
Air India Yes
Air New Zealand Yes
All Nippon Airways Yes
Asiana Airlines Yes
Austrian Airlines Yes
Avianca Yes
Azul Brazilian Airlines No
Brussels Airlines Yes
Cape Air No
Copa Airlines Yes
Croatia Airlines Yes
Edelweiss Air No
EgyptAir Yes
Ethiopian Airlines Yes
Eurowings No
EVA Air Yes
Hawaiian Airlines No
Juneyao Airlines No
LOT Polish Airlines Yes
Lufthansa Yes
Scandinavian Airlines Yes
Shenzhen Airlines Yes
Silver Airways No
Singapore Airlines Yes
South African Airways Yes
Swiss International Air Lines Yes
TAP Portugal Yes
Thai Airways Yes
Turkish Airlines Yes

Award travel
Lufthansa First Class, bookable using MileagePlus award miles

MileagePlus miles (redeemable miles) can be redeemed for travel on any combination of United Airlines and United Express carriers, as well as Star Alliance partners and other airline partners.[21] MileagePlus offers Saver and Everyday awards, at different tiers of pricing with different capacity control mechanisms.[22] Saver awards are capacity-controlled awards available for travel on all partner airlines.

The release of saver award seats is dictated by the operating airline, who will make the award inventory available to all its partners, including United MileagePlus.[23] On flights operated by United Airlines, additional saver award inventory is offered to Premier members, in addition to that offered to general members.[24]

Everyday awards are only available for travel on United and United Express, and have greater availability than saver awards.[25] "Everyday" awards cost two to three times as much as the equivalent "Saver" awards.[26]

In August 2019, MileagePlus award miles no longer expire. Before that, there had to be activity in the last 1.5 years.[27]

MileagePlus awards are on a one-way basis and do not require round-trip travel.

Premier status
United's red carpet boarding line at San Francisco, the predecessor of the Premier Access Line

While status levels were not originally part of the MileagePlus program, they were introduced in 1987 to reward customers who had achieved certain qualification thresholds within a given calendar year.[28] All Premier members are eligible for Premier Access, which allows them to use exclusive check-in and security lines, as well as priority boarding and baggage retrieval.[29] Members reach Premier status by earning the required number of Premier qualifying miles (PQM) or Premier qualifying segments (PQS). Starting in 2014, members living in United States must in addition meet a minimum annual spending level, tracked as Premier Qualifying Dollars (PQD), on United issued tickets in a calendar year to qualify for a tier.[30]

Status Levels

Premier Silver status is the lowest status level in the MileagePlus program. This level includes access to Star Alliance Silver status.

Premier Gold status is a mid-level status in the MileagePlus program. This is the lowest level status to include access to Star Alliance Gold status.

Premier Platinum status is an upper level status in the MileagePlus program.

Premier 1K status is the highest status of the MileagePlus Program. Status holders enjoy the highest upgrade priority and access to a dedicated phone line.

Global Services status is a level above Premier 1K. It is a secretive, by-invitation-only status level that provides discrete services to high value individuals that often spend tens of thousands of dollars flying on United Airlines per year. Members are often top corporate executives and celebrities. The program was introduced in 2003 and is shrouded in a fair amount of secrecy. Benefits include: Private airport check-in and security, access to private lounges, luxury vehicle tarmac transfer, and exclusive customer service team.

Million Miler Program

Million Miler Program is a program offered to MileagePlus members who have demonstrated a long term loyalty. The Million Miler Program balance is calculated based on the accrued elite qualifying miles prior to January 1, 2012, plus the actual flown miles on United and Copa Airlines after January 1, 2012.[31]

Members receive the following lifetime MileagePlus Premier status based on their Million Miler Program balance:

Million Miler LevelLifetime Status
1 MillionPremier Gold
2 MillionPremier Platinum
3 MillionPremier 1K
4 MillionGlobal Services

Members eligible for Million Miler status can also designate a companion (defined as their spouse, significant other, or another individual residing at the same address) to receive the same Premier status as themselves.

Infinite Elite was a promotional program offered by Continental Airlines in the early 1990s that offered lifetime Platinum Elite status on Continental for flying a certain mileage amount for a number of continuous years.[32] With the integration of OnePass and MileagePlus, Infinite Elite members will be offered Premier 1K status, but will not receive Global Premier Upgrades.[33]

Upgrades

Complimentary Premier Upgrades

Complimentary Premier Upgrades are offered to all Premier members on flights within North America, Central America and the Caribbean, excluding Premium Service flights and certain flights to/from Hawaii.[34] This is awarded to Premier members on a space-available basis, prioritized by status, then fare class.[35]

References
  1. "MileagePlus® program". United Airlines. Retrieved 29 April 2012.
  2. "Continental's OnePass scheme to merge into Mileage Plus". Business Traveller. Retrieved 29 April 2012.
  3. "MileagePlus frequent flyer program". Copa Airlines. Archived from the original on 23 April 2012. Retrieved 29 April 2012.
  4. Kelly, Shannon. "Merger Update: MileagePlus Account Number Update". FlyerTalk.com. Retrieved 29 April 2012.
  5. "Introduction". Copa Airlines. Archived from the original on January 27, 2015. Retrieved January 30, 2015.
  6. "Introduction". Copa Airlines. Retrieved March 18, 2015.
  7. David M Rowell (August 13, 2010). "A History of US Airline Deregulation Part 4 : 1979–2010 : The Effects of Deregulation – Lower Fares, More Travel, Frequent Flier Programs". The Travel Insider. Retrieved September 21, 2010.
  8. American Airlines. "American Airlines AAdvantage Program Details". Archived from the original on 3 March 2009. Retrieved 28 May 2009.
  9. "United MileagePlus". WebFlyer. Retrieved 29 April 2012.
  10. "Mileage Plus: Loyalty program for the new United in 2012". FlyerTalk.com. Retrieved 29 April 2012.
  11. "United Passenger Logs 10 Million Miles". NBC Chicago.
  12. Auletta, Kate (11 July 2011). "Thomas Stuker, United Frequent Flier, Logs 10 Millionth Mile On Airline". Huffington Post. Retrieved 29 April 2012.
  13. "United Airlines Frequent Flyer Hits 10 Million Miles". AirlineReporter.
  14. "20 Million Miles and Counting". United Hub. 2019-01-15. Retrieved 2019-01-20.
  15. "The New United MileagePlus Takes Off". Insideflyer.com. Archived from the original on 2011-10-21. Retrieved April 4, 2012.
  16. "United Airlines". Yelp:Real People, Real Reviews. Retrieved April 4, 2012.
  17. "George Lagen v. United Continental Holdings, Inc. and United Airlines, Inc". Top Class Actions. Retrieved June 1, 2012.
  18. "Judge Bags United Airlines 'Million Miler' Class Action Lawsuit". Top Class Actions. Retrieved July 25, 2015.
  19. "Sudden Big Changes to Mileage Plus airline partner mileage accrual". Boarding Area. Retrieved 29 April 2012.
  20. "Airline Partners and Global Alliances". United Airlines. Retrieved 29 April 2012.
  21. "MileagePlus air travel and upgrade awards". United Airlines. Retrieved 29 April 2012.
  22. "MileagePlus air awards". United Airlines. Retrieved 29 April 2012.
  23. Leff, Gary. "StarNet: United's Weapon of Mass Award Destruction". Boarding Area. Retrieved 29 April 2012.
  24. Klint, Matthew. "One upside to the United merger elite". Upgrd.com. Retrieved 29 April 2012.
  25. "Award Saver vs. Standard Award". FlyerTalk.com. Retrieved 29 April 2012.
  26. Schlappig, Benjamin. "Could it be? United LOWERS the prices of many awards". Boarding Area. Retrieved 29 April 2012.
  27. "United Airlines Announces MileagePlus Miles Never Expire". The Consumerist. Retrieved 4 December 2019.
  28. "High Flyers". InsideFlyer. Archived from the original on 2 November 2011. Retrieved 29 April 2012.
  29. "Premier Access". United Airlines. Retrieved 29 April 2012.
  30. Mutzabaugh, Ben (18 June 2013). "United adds spending threshold to elite-status qualifying". USA Today. Retrieved 19 June 2013.
  31. "Million Miler Program". Retrieved 18 June 2014.
  32. "Very Important Flyers". InsideFlyer. Archived from the original on 2 November 2011. Retrieved 29 April 2012.
  33. O'Leary, Scott. "Merger Update: 2012 MileagePlus Program Details". FlyerTalk.com. Retrieved 29 April 2012.
  34. "Upgrades Overview". Retrieved 18 June 2014.
  35. Leff, Gary. "United's New Elite Unfriendly Upgrade Priority Already in Effect". Boarding Area. Retrieved 30 April 2012.
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