Zocdoc

Zocdoc is a New York City-based online medical appointment booking service that allows people to find and book medical care. The service is free for patients, and doctors pay to advertise their appointment slots.[1]

Zocdoc
TypePrivate
IndustryMedical Industry
Founded2007
Founders
Headquarters
New York City
,
United States
Area served
2000+ cities across the United States
Key people
Dr. Oliver Kharraz, CEO
Productsmedical appointment booking platform
Websitewww.zocdoc.com

History

Zocdoc was founded in New York City in 2007 by Oliver Kharraz, Nick Ganju, and Cyrus Massoumi, a former McKinsey consultant, who served as the company's first CEO.[2] The service was launched during the 2017 TechCrunch40 conference.[1][3] It began as a service for dentists in Manhattan, and expanded nationwide to include doctors in over 50 specialties.[1] Massoumi reportedly came up with the idea for the service after his ear drum burst in New York and it took him days to find a doctor.[4]

In late 2012, the company added a check-in feature, allowing patients to fill out medical forms online ahead of time.[5]

By February 2014, the company reportedly had 500 employees, served 2,000 cities and had five million users booking appointments every month.[6]

Zocdoc was recognized as a Best Place to Work in both New York[7][8] and Arizona[9][10] for four consecutive years from 2010-2014.

Between its founding and 2015, Zocdoc raised $220M from investors[11] including Amazon founder Jeff Bezos, Salesforce CEO Marc Benioff, Goldman Sachs, SV Angel founder Ron Conway, Khosla Ventures, DST, Atomico, and Founders Fund among others.[12] This resulted in a $1.8 billion valuation by August 2015.[13]

In November 2015, CEO Massoumi was replaced by Oliver Kharraz as CEO.[14]

In January 2019, the company announced it changed the pricing model from subscription to referral fee in some markets. Some doctors expressed concern that a per customer fee would be harder to recoup unless patients return for additional visits.[15]

In a lawsuit filed against Nick Ganju, Oliver Kharraz and Netta Samroengraja in 2020, Massoumi alleged that they perpetrated "an elaborate series of lies and deceptions" to steal control of the company from him.[16][14]

Service

Zocdoc provides a scheduling system on a paid subscription basis for medical personnel. The scheduling system can be accessed by subscribers both as an online service and via the deployed office calendar software, or integrated with their websites.[17] The subscriber's schedules are available to the patients, who can search the company's database by specialties, range of services, office locations, photographs, personnel educational background and user-submitted reviews.[18][19] For each doctor the users are able to review the free slots in the schedule and make appointments for specific time slots.[3]

See also

References

  1. Winkler, Rolfe (August 20, 2015). "ZocDoc Valued at $1.8 Billion in New Funding Round". The Wall Street Journal. Archived from the original on November 16, 2020. Retrieved November 16, 2020.
  2. "Zocdoc: Oliver Kharraz". NPR. August 17, 2020. Retrieved November 17, 2020.
  3. "ZocDoc: I Hope You Are Not Too Good to Be True", TechCrunch, December 7, 2010, archived from the original on November 26, 2012, retrieved December 4, 2012
  4. Galewitzy, Phil (January 3, 2011), "Medical practices increasingly allow online appointments", USA Today, archived from the original on July 12, 2012, retrieved July 30, 2012
  5. Mangalindan, JP (March 5, 2014). "ZocDoc CEO: We'll be nationwide by end of year". Fortune. Archived from the original on November 16, 2020. Retrieved November 16, 2020.
  6. Clifford, Catherine (February 4, 2014). "Entrepreneurs at ZocDoc Say They Can Solve a Major Obamacare Concern". Entrepreneur. Archived from the original on November 16, 2020. Retrieved November 16, 2020.
  7. "Best Places to Work 2010". Crain's New York Business. December 5, 2010. Retrieved December 8, 2020.
  8. "2014 Best Places to Work in NYC". Crain's New York Business. December 5, 2014. Retrieved December 8, 2020.
  9. "2015 Top Companies to Work for in Arizona Winners". BestCompaniesAZ. Retrieved December 8, 2020.
  10. Loebe, Ryan (July 1, 2014). "CareerBuilder 2014 List – Top Places to Work in AZ". AZ Tech Beat. Retrieved December 8, 2020.
  11. "DocPlanner raises $89.8 million to simplify doctor appointment bookings". VentureBeat. May 14, 2019. Retrieved December 8, 2020.
  12. Krangel, Eric. "Jeff Bezos, Marc Benioff Invest In Doctor Reservation Service ZocDoc (AMZN, CRM)". Business Insider. Retrieved December 8, 2020.
  13. Kosoff, Maya. "ZocDoc, a doctor-booking app, is now the third-most valuable startup in NYC". Business Insider. Retrieved December 8, 2020.
  14. "Zocdoc leadership move to dismiss co-founder's lawsuit, defend company's financial health". Fierce Healthcare. October 15, 2020. Retrieved November 17, 2020.
  15. Farr, Christina (January 29, 2019). "Doctor booking app Zocdoc will start charging a new patient fee despite objections from some providers". CNBC. Retrieved November 19, 2019.
  16. "Zocdoc co-founder sues executives for staging 'fraudulent coup' to oust him 5 years ago". FierceHealthcare. Retrieved December 29, 2020.
  17. "Zocdoc Takes Pain out of Making Appointments", PC World, April 8, 2009, archived from the original on April 10, 2009, retrieved December 4, 2012
  18. Montalbano, Elizabeth (January 22, 2010), "Click here to see the doctor", CNN, archived from the original on October 10, 2012, retrieved July 30, 2012
  19. Urvaksh, Karkaria (July 1, 2011), "Zocdoc developing prescription for doctor's office", Atlanta Business Chronicle, archived from the original on January 11, 2015, retrieved July 30, 2012
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