Voxbone

Voxbone S.A. is a global communication as a service (CaaS) company that is a wholly owned subsidiary of Bandwidth, Inc., with offices in locations including Brussels, London, San Francisco, Austin, Simi Valley, Dublin, Singapore and Iași. Voxbone became a part of Bandwidth on November 2, 2020.[1]

Voxbone
TypePublic
IndustryCloud communications
Founded2005
FounderRodrigue Ullens, Co-Founder
François Strumann, Co-Founder
Headquarters
Brussels
,
Belgium
Key people
David Morken, CEO Bandwidth
Amaya Lantero, GM, International, Bandwidth
Stef Konings, CFO
Gaetan Brichet, COO
Dirk Hermans, Chief Development Officer
Anne-Valerie Heuschen, Chief Coverage Officer and General Counsel
Matt Brown, VP of Product
Jemma Hardy, VP of Human Resources
Number of employees
200+

Voxbone enables telephony applications such as conferencing platforms and call centers to send and receive phone calls, text messages and faxes in 60+ countries making up 93% of global GDP,[2] with the company’s services accessed through a web platform or REST API.[3] Voxbone's services are delivered over a private IP network that interconnects with local phone networks in the countries where it operates.[4]

Voxbone customers include Uber, Zoom, Skype, Dialpad, 8x8, Deutsche Telekom, Telefonica, NTT, Level(3) and Orange.[5][6][7]

History

Voxbone was founded in Brussels, Belgium, in 2005 by Rodrigue Ullens and Francois Struman as Voxbone SA/NV.[8] As a consultant for telecom operators, Ullens noticed the growing demand for phone numbers from other countries and decided to create the business.[9] The founders’ mission was to offer simplified access to telephony resources through the cloud.[10]

In 2011, the company launched a “global capacity-sharing model” to tackle the complex tasks and costs associated with planning and managing global voice traffic. Customers are charged according to their peak simultaneous sessions globally (vs. total minute usage per country, or geographical origin of calls, in traditional models).[11]

In August 2015 Vitruvian Partners LLP (“Vitruvian”), a leading independent European private equity firm, announced that it had acquired a majority stake in Voxbone SA.[12]

In March 2019 Voxbone announced the launch of its enterprise platform.[13] Built for business end users, the platform provides voice and messaging in 65 countries.

On October 12, 2020 Voxbone announced its acquisition by Bandwidth for €446 million EUR.[14] On November 2, 2020, it was announced that the deal had been finalized.[15]

Services

Voxbone provides two-way voice and messaging services from the cloud for businesses including local, national, mobile and toll-free phone numbers (commonly known as direct inward dialing numbers), which telecommunication providers and/or enterprises use to extend the reach of their voice networks to international locations, without requiring a local office, network or license for each country.[16] Voxbone also supports local number portability and offers the ability to port existing local telephone numbers from other local service providers to its network.[17][18]

  • Voxbone Voice - A single-source alternative to legacy carriers and SIP providers, providing 2-way voice including domestic dialing capabilities, local number portability and access to Emergency Services
  • Voxbone Mobile - Two-way messaging and voice on SIM-free mobile numbers.
  • Voxbone Connect - 500+ interconnection paths into the Voxbone global voice network spread around the world
  • Voxbone Insights - Call quality performance metrics in real-time across the network and customer legs of the call journey for an end-to-end view on Mean Opinion Score, Jitter, Packet Loss, Round Trip Time and more.

Use Cases

Voxbone DID numbers and SIP trunks can play a role in different types of applications:

  • Contact Centers: Contact centers have the ability to provide toll-free and local call routes to their customers. Voxbone's numbers can be integrated into contact center platforms to extend their reach into new international markets. Examples of such companies include NICE inContact and LiveOps.[19]
  • Conferencing providers: Voxbone's phone numbers offer end-users the ability to dial into a conferencing bridge from any country. Examples of such companies include: Arkadin, Zoom, Speek, LoopUp.[20][21][22][23]
  • Business telephony: Voxbone provides businesses with voice and messaging infrastructure upon which they can build their own communications applications or run UCaaS and CPaaS solutions. They also offer access to emergency services and localized domestic calling capabilities.
  • Cloud PBX and SIP trunking companies: Local telephone numbers from Voxbone make IP-based voice and unified communications (UC) services reachable from local PSTN networks in many countries. Examples of such companies include: 8x8 Inc. and Fuze.[24][25]
  • International Calling Companies: Low-cost international calling rates use Voxbone's services to provide local dial-in numbers to customers. Such companies include: Skype and IDT.[26][27]
  • Telecom API Companies: Developers can integrate into their own applications. Examples of such companies include: Deutsche Telekom's Developer Garden and Aculab.[28]

References
  1. "Bandwidth Completes Acquisition of International Cloud Communications Leader Voxbone". Cision PR Newswire.
  2. "Bandwidth Completes Acquisition of International Cloud Communications Leader Voxbone". Cision PR Newswire.
  3. "No jitter - Going Global with SIP and UC".
  4. "TMCNet - Speek Selects Voxbone".
  5. "Skype Number General Terms of Sale". Skype.
  6. "Voxbone Tweaks Its Network for WebRTC". Light reading.
  7. "Orange's Libon Goes International via Voxbone". Light reading.
  8. "Fast 50" (PDF). Deloitte.
  9. http://messagent.roulartamail.be/images/Bizz/2010/leader_of_tomorrow/images/Rodrigue_Ullens_FR.pdf
  10. http://www.intercomms.net/issue-18/cs-5.html
  11. "Voxbone debuts DID allocation service for call centers". TelUs Consulting services.
  12. "Private Equity Firm Bites on Voxbone". Light Reading.
  13. "Voxbone | Voxbone Announces Tailored Enterprise-Grade Platform". www.voxbone.com. Retrieved 2019-03-19.
  14. "Bandwidth to Acquire International Cloud Communications Leader Voxbone". PR Newswire.
  15. "Bandwidth Completes Acquisition of International Cloud Communications Leader Voxbone". Bandwidth Inc.
  16. "Voxbone Inbound DID SIP Trunking Now Compatible with Microsoft Lync 2013". TMCNet.
  17. "CommuniGate and Voxbone Partner on Number Portability Using SIP". TMCNet.
  18. "Wholesale DIDs from 50+ countries worldwide Inbound SIP Trunks and Virtual PRI". RoConnect.
  19. Voxbone Promises WebRTC Plus QOS
  20. Voxbone to provide global DID numbers to Aculab cloud-based platform
  21. "Zoom to Use Voxbone Toll-Free Phone Numbers to Enhance its Cloud Meeting Service". Cloud Call Centre Resource.
  22. Speek Selects Voxbone
  23. "LoopUp Signs On for Voxbone's Newest Conferencing Service". TMCNet.
  24. Voxbone Promises WebRTC Plus QOS
  25. "ThinkingPhones extends reach with Voxbone's SIP Trunks". Telecompaper.
  26. Voxbone Promises WebRTC Plus QOS
  27. Voxbone to provide global DID numbers to Aculab cloud-based platform
  28. Voxbone to provide global DID numbers to Aculab cloud-based platform
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