Samanage

Samanage, an enterprise service-desk and IT asset-management provider, has its headquarters in Cary, North Carolina. The company's flagship product, Samanage, operates as a multi-tenant, Software-as-a-Service (SaaS) system for IT and enterprise service management. As of November 2018, Samanage had more than 1,800 customers in 50+ countries.

History

Founded in 2007 by Doron Gordon, Samanage first delivered an IT asset management solution to the market in 2010 after a three-year development and testing period. This was followed by a service desk[1] functionality in 2011, after development and testing over two years.

Product

The Samanage application is a unified, cloud-based IT service desk and asset management platform. The asset management solution is an agent-based system (originally derived from OCS-NG,[2] but the agent as of 2016 is running a custom Ruby agent): that collects data from Windows, Mac, Linux, and Unix systems; and then normalizes and categorizes the data for simplified consumption. The ITIL-ready service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool.[3] The Samanage REST API allows for integration[4] with hundreds of applications.

In February 2017, Samanage introduced a new product Samanage for Salesforce.[5]

The Samanage Service Platform has been recognized by the SIIA Codie Awards:

  • 2016 Best IT Asset Management Solution
  • 2017 Best IT Service Management Solution
  • 2018 Best IT Management Solution[6]

Growth

In May 2015, Samanage raised $16 million in new funding.[7] The series B funding was led by Marker LLC and Vintage Investment Partners, with participation from existing shareholders Carmel Ventures, Gemini Israel Ventures, and Silicon Valley Bank.

Samanage announced in February 2017 that it had received $20 million in new funding.[8] The series C included investments from Carmel Ventures, Gemini Israel Ventures, Marker LLC, Salesforce Ventures, and Vintage Investment Partners.

As one of the most reviewed and highest rated platform in the IT service management space, Samanage was name a top 100 Software Company of 2018 by G2 Crowd [9] and recognized by its customers in the Gartner Peer Insights 2018 Customer Choice Awards [10] for its IT Service Management Tool.

On November 8, 2018, Samanage secured $30 million in Series D funding led by Morgan Stanley Expansion Capital to accelerate development of their employee service management solutions to best enable customers to maximize the potential from their people.

On April 11, 2019, SolarWinds announced that it has signed an agreement to acquire Samanage for a reported purchase price of $350 million in cash.[11]

References
  1. "Samanage Service Desk Review". ITSM Daily. Retrieved 16 March 2015.
  2. https://community.samanage.com/message/6149
  3. "inShare ExecTech Managing SLAs: Software tools are starting to catch on". The Business of Federal Technology. Retrieved 16 March 2015.
  4. "OneLogin Says Integration is Key to Success for Cloud-Based SSO, Identity and Access Management". Integration Developer News. Retrieved 16 March 2015.
  5. Deutscher, Maria. "Samanage reels in $20M to change how companies support their users". SiliconAngle. Retrieved 29 March 2017.
  6. "SIIA Codie Awards - 2018 Winners". SIIA Codie Awards. Retrieved 8 November 2018.
  7. Miller, Ron. "Samanage Raises $16M As SaaS Asset Management Platform Expands". TechCrunch. Retrieved 20 May 2015.
  8. Miller, Ron. "Samanage raises $20M and makes enterprise play with new Salesforce integration". TechCrunch. Retrieved 22 March 2017.
  9. "Best Software Companies 2018". G2Crowd. Retrieved 26 April 2018.
  10. "The Best IT Service Support Management (ITSSM) Software of 2018 as Reviewed by Customers". Gartner Peer Insights. Retrieved 26 April 2018.
  11. "SolarWinds Sets Its Sights on the ITSM Market through Acquisition of Samanage and Introduction of a SolarWinds Service Desk Product". SolarWinds. Retrieved 28 May 2019.
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