Remote monitoring and management

Remote monitoring and management (RMM) is the process of supervising and controlling IT systems (such as network devices, desktops, servers and mobile devices) by means of locally installed agents that can be accessed by a management service provider. [1][2]

Not to be confused with Service management.

Functions include the ability to:

  • install new or updated software remotely (including patches, updates and configuration changes)[3]
  • detect new devices and automatically install the RMM agent and configure the device
  • observe the behavior of the managed device and software for performance and diagnostic tasks
  • perform alerting and provide reports and dashboards

Traditionally this function has been done on site at a company but many MSPs are performing this function remotely using integrated SaaS platforms.

See also

References
  1. "Remote monitoring and management software Explained". Retrieved 2020-10-01.
  2. "RMM software (remote monitoring and management software)". Retrieved 2017-12-06.
  3. "Remote monitoring and management software technology)". Retrieved 2020-10-01.
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