Level Platforms

Level Platforms was a provider of remote monitoring and management (RMM) software products and services for managed services providers (MSPs), IT service providers and valued added resellers (VARs) that provide IT support services for small and medium size businesses (SMBs) and branch offices.

Level Platforms
TypePrivate company
IndustryManaged services software
FoundedOttawa, Ontario (1999)
HeadquartersOttawa, Ontario
Key people
Peter Sandiford; Founder, President and CEO
ProductsManaged Workplace
OwnerAVG Technologies
Websitewww.levelplatforms.com

It was purchased by AVG Technologies in 2013 and was merged into the company.

History

Level Platforms (LPI Level Platforms) was formed in 1999 as an international MSP serving SMBs. The company subsequently shifted its strategy to create the next generation of RMM software, releasing its initial Managed Workplace platform in May 2004.

On 12 June 2013, Level Platforms (LPI Level Platforms) was acquired by AVG Technologies.[1] Level Platforms' founder Peter Sandiford left AVG in January 2014.[2]

Products

IT services providers in 30 countries around the world use Managed Workplace to deliver managed services to their small and midsized business customers.[3] The software platform delivers integrated monitoring, management and automation capabilities, allowing service providers to manage all of their customers complete IT environments including computers, applications, security, IP telephony, cloud services and more from a single web-based dashboard. The software is provided in cloud and on-premises editions.

With Managed Workplace 2011, the company introduced features that allow MSPs to manage printers and imaging assets.[4]

With the release of Managed Workplace 2012, Level Platforms introduced Mobile Device Management (MDM) capabilities that allow MSPs to monitor, configure and secure smartphones and tablets that run on operating systems from Apple, Google, Microsoft and RIM.[5] MDM features, such as the ability to collect detailed asset information, remotely configure devices, track location and restrict user access if required, allow MSPs to address critical security and administration concerns for end-clients as sensitive corporate material is shared and accessed on mobile devices. In July 2012, Level Platforms introduced enhanced mobile device security capabilities, including the ability to automatically reset passwords, lock devices or wipe all information when a device is lost,.[6][7][8] In December 2012, the company announced that it was the first RMM vendor delivering MDM features for iPhone 5 and iOS 6.[9]

Level Platforms also introduced white label Network Operations Center (NOC) and Help Desk Services, fully integrated in the Managed Workplace RMM platform, to allow MSPs to deliver 24x7x365 remediation and support offerings.[10][11]

A number of corporations license Level Platforms OEM Cloud Edition software to provide a private labeled managed services platform to their channel partners including Hitachi Systems,[12] Synnex[13] and Intel.[14]

References
  1. Davis, Jessica (12 June 2013). "AVG Buys Level Platforms; Converges Cloud, RMM Strategy". MSP Mentor. Retrieved 6 August 2017.
  2. Panettieri, Joe (9 January 2014). "Level Platforms' Peter Sandiford Exits AVG". MSP Mentor. Retrieved 6 August 2017.
  3. 1. Industry Canada. "Level Platforms – Complete Profile – Canadian Company Capabilities". Website. http://www.ic.gc.ca/app/ccc/srch/nvgt.do?lang=eng&prtl=1&sbPrtl=&estblmntNo=234567057560&profile=cmpltPrfl&profileId=501&app=sold
  4. 2. Talbot, Chris. "Level Platforms Adds Managed Print Service Features to Managed Workplace 2011". Article – http://www.channelinsider.com/c/a/Managed-Services/Level-Platforms-Adds-Managed-Print-Service-Features-to-Managed-Workplace-2011-379124/
  5. 3.Mukhar, Nicholas. "Level Platforms Managed Workplace 2012: RMM Meets MDM". Article. http://www.mspmentor.net/2012/02/10/level-platforms-managed-workplace-2012-rmm-meets-mdm/
  6. 4. Davis, Jessica. "Level Platforms Updates Managed Workplace MDM Capabilities". Article. http://www.mspmentor.net/2012/06/28/level-platforms-updates-managed-workplace-mdm-capabilties/
  7. 5. Courbanou, Dave. "Level Platforms Boosts MDM Security". Article. http://channelnomics.com/2012/06/27/level-platforms/
  8. 6. Cox, Mark. "Level Platforms enhances mobile device management offering". Article. http://www.echannelline.com/usa/story.cfm?item=27810
  9. "Level Platforms to deliver RMM for iPhone 5 and iOS 6".
  10. 7. Walsh, Larry. "Level Platforms Gets into NOC Business". Article. http://channelnomics.com/2012/01/24/level-platforms-noc-business/
  11. 8. Dutt, Robert. "Level Platforms Adds Help Desk, NOC Tools". Article http://www.channelbuzz.ca/2012/02/level-platforms-adds-help-desk-noc-tools-3000/
  12. 9. Panettieri, Joe. "Level Platforms Revenue Grows 41%l Hybrid Cloud Next?". Article. http://www.mspmentor.net/2011/08/11/level-platforms-revenues-grow-41-hybrid-cloud-next/
  13. 10. Panettieri, Joe. "Synnex Lines Up Managed Services, Cloud Technology Partners". Article. http://www.mspmentor.net/2010/12/16/synnex-lines-up-managed-services-cloud-technology-partners/
  14. 11. ChannelPro-SMB. "Level Platforms' Managed Workplace Now Pre-Installed on Intel Hybrid Cloud". Article. "Archived copy". Archived from the original on 16 May 2012. Retrieved 17 July 2012.CS1 maint: archived copy as title (link)
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