ICT Group

ICT Group, Inc. was a multinational call center and outsourcing company based in the Philadelphia suburb of Newtown.

For the Russian private equity firm, see ICT Group (Russia).
ICT Group, Inc.
TypePublic
NASDAQ: ICTG
IndustryBusiness process outsourcing
Founded1983
Headquarters
Newtown, Pennsylvania
,
United States
Number of locations
40 centers (2009)
Area served
Worldwide
ServicesCall centers
Revenue US$453,621,000 (2007)
US$-$7,053,000 (2007)
US$-11,809,000 (2007)
Total assets US$225,600,000 (2007)
Total equity US$167,189,000
Number of employees
18,000 (2009)
WebsiteICTGroup.com
Footnotes / references
[1]

During the global financial crisis of 2008–2009, it began closing call centers in the United States and Canada, and reducing staff numbers in the United Kingdom, Ireland and Australia, as part of a plan to move its operations to lower-wage countries.[2][3]

On February 2, 2010, ICT was officially acquired by Sykes Enterprises, Inc., a Tampa-based company.

References
  1. ICTC Group, Inc (ICTG) Income Statement - NASDAQ.com
  2. ICT closing call centers, seeking lower-cost sites - Philadelphia Business Journal
  3. Laid-off worker sues ICT Group | GoErie.com/Erie Times-News


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