Frances X. Frei

Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders create the conditions for organizations and individuals to thrive by designing for excellence in strategy, operations, and culture. She regularly advises senior executives embarking on large-scale change initiatives and organizational transformation, including embracing diversity and inclusion as a lever for improved performance.[1]

Frances X. Frei
Alma materWharton School of the University of Pennsylvania
OccupationAcademic
EmployerHarvard Business School & Uber
Spouse(s)Anne Morriss

Early life

Frances X. Frei graduated from the University of Pennsylvania, where she earned a bachelor's degree in mathematics.[2] She subsequently earned a master's degree in industrial engineering from Pennsylvania State University, and a PhD in Operations and Information Management from the Wharton School of the University of Pennsylvania.[2]

Career

Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders create the conditions for organizations and individuals to thrive by designing for excellence in strategy, operations, and culture. She regularly advises senior executives embarking on large-scale change initiatives and organizational transformation, including embracing diversity and inclusion as a lever for improved performance.[1]

Frei joined Uber in June 2017,[3] where she was appointed as senior vice-president for leadership and strategy of leadership.[4] She helped improve the company culture by encouraging teamwork.[4] Frei stepped down as senior vice-president in February 2018 to develop an executive education program focused on women and underrepresented minorities, although she has stayed on in an advisory role.[5]

Frei gave a talk at the TED conference in 2018 on the topic of building trust.[6]

Frei was hired as a senior adviser to Riot Games in September 2018 to help with implementation of their "Culture and Diversity & Inclusion Initiative", following a published report outlining many former and current employees there asserting of sexual discrimination within the workplace.[7]

On September 4, 2019, WeWork added Frei to the company's board of directors where she became the first female on the Board.[8] Prior to joining the WeWork Board, Frei's consultancy firm was employed on a 3-year contract valued at approximately $5mn (including stock options) related to gender equality training and hiring.[9]

Personal life

Frei is married to Anne Morriss.[10] She has two sons.[10]

Works
  • Frei, Frances; Morriss, Anne (2012). Uncommon Service: How to Win by Putting Customers at the Core of Your Business. Cambridge, Massachusetts: Harvard Business Review Press. ISBN 9781422133316. OCLC 800604212.

References
  1. "Frances X. Frei - Faculty - Harvard Business School". www.hbs.edu. Retrieved 2020-11-02.
  2. "Frances X. Frei". Harvard Business School. Harvard University. Retrieved 10 September 2017.
  3. Guynn, Jessica (June 5, 2017). "Uber hires Harvard expert to fix leadership woes". USA Today. Retrieved September 10, 2017.
  4. Hook, Leslie (September 10, 2017). "Can Frances Frei fix Uber?". Financial Times. Retrieved September 10, 2017.
  5. Swisher, Kara (February 27, 2018). "Uber's culture fixer, Frances Frei, is leaving the company". recode. Retrieved 16 April 2018.
  6. Barnett, Rebekah. "How to rebuild trust … Frances Frei speaks at TED2018". TED blog. Ted (conference). Retrieved 16 April 2018.
  7. Takahashi, Dean (September 11, 2018). "Riot Games hires former Uber exec Frances Frei as senior diversity and culture adviser". Venture Beat. Retrieved September 11, 2018.
  8. Lutz, Eric (2019-09-06). "Adam Neumann Returns $6 Million He Squeezed From WeWork". Vanity Fair (magazine). Archived from the original on 2019-09-06. Retrieved 2019-09-06.
  9. Brown, Maureen Farrell and Eliot (2019-12-14). "The Money Men Who Enabled Adam Neumann and the WeWork Debacle". Wall Street Journal. ISSN 0099-9660. Retrieved 2019-12-15.
  10. Kantor, Jodi (September 7, 2013). "Harvard Business School Case Study: Gender Equity". The New York Times. Retrieved 10 September 2017. Even on the coldest nights of early 2013, Ms. Frei walked home from campus, clutching her iPhone and listening to a set of recordings made earlier in the day. Once her two small sons were in bed, she settled at her dining table, wearing pajamas and nursing a glass of wine, and fired up the digital files on her laptop. “Really? Again?” her wife, Anne Morriss, would ask.


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