CiviCRM

CiviCRM (/ˈsɪvi ˌsiːɑːrˈɛm/ SIV-ee C-R-M) is a web-based suite of internationalized open-source software for constituency relationship management that falls under the broad rubric of customer relationship management. It is specifically designed for the needs of non-profit,[4][5] non-governmental, and advocacy groups, and serves as an association-management system.

CiviCRM
Developer(s)CiviCRM LLC
Initial releaseMarch 2005 (2005-03)[1]
Stable release
5.33.2 / January 15, 2021 (2021-01-15)[2]
Repository
Written inPHP (7.2+)[3]
TypeCustomer Relationship Management
LicenseAGPLv3
Websitecivicrm.org

CiviCRM is designed to manage information about an organization's donors, members, event registrants, subscribers, grant-application seekers and funders, and case contacts. Volunteers, activists, and voters - as well as more general sorts of business contacts such as employees, clients, or vendors - can be managed using CiviCRM.[6]

Description

CiviCRM's core system tracks contacts, relationships, activities, groups, tags and permissions, while additional components keep track of contributors (CiviContribute), events (CiviEvent), member lists (CiviMember), cases (CiviCase), grants (CiviGrant), campaigns (CiviCampaign), petitions (CiviPetition), bulk mailings (CiviMail), and reports (CiviReport).[6] These components can be activated or deactivated to meet the needs of the specific organization.

CiviCRM is deployed in conjunction with either the Backdrop CMS, Drupal, Joomla! or WordPress content management systems (CMS) and is supported by many hosting[7] and professional services[8] companies. Both the Drupal and Joomla! professional associations use CiviCRM. CiviCRM's license is the GNU AGPL 3.

CiviCRM's latest version supports Backdrop CMS, Drupal 7, Joomla 3.x and WordPress.[9] There are a wide and growing number of integration modules with these CMSes to leverage their strengths. A large number of tokens are available for inclusion in HTML or plaintext emails, or for producing PDF files for printing. Data-integration formats supported include RSS, JSON, XML, and CSV. Supported programming interfaces include REST, server PHP and client JavaScript APIs, a CMS-agnostic extensions framework, and Drupal style hooks.

A book is available on the software.[10] Extensive administrative, developer, and user documentation is available on the project site.[11] There are also active forums[12] and an IRC channel.[13]

CiviCRM downloads are available from both the official site, CiviCRM.org, and SourceForge, where it was 'project of the month' for January 2011.[1]

CiviMobile is a mobile app based on CiviCRM which has been developed by the Ukrainian IT company Agiliway.[14] It allows NGOs and non-profits to use the features of CiviCRM platform on smartphones. The app enables users to manage their contacts, calendar, cases, activities, events, contact payments and donations from their CiviCRM database. [15] The app also incorporates QR code ticketing for events. [16] Agiliway released its 4th version of the app in July 2019. [17]

Users

CiviCRM is used by many large NGOs including Amnesty International,[18][19] Creative Commons,[20] the Free Software Foundation,[21] CERN[22] the Wikimedia Foundation,[23] and KDE [24] for their fundraising. CiviCRM is also used by Kabissa to provide CRM capabilities to over 1,500 organizations, mostly in Africa.[25]

Other users include the Green Party of England and Wales[26] and the Institute of Fisheries Management.[27]

See also

References
  1. "Project of the Month, January 2011: CiviCRM". Sourceforge.net. Retrieved 2011-06-13.
  2. "CiviCRM 5.33.2". 16 January 2021. Retrieved 28 January 2021.
  3. "Requirements". CiviCRM System Administrator Guide. PHP section. Retrieved 7 May 2020.
  4. "An assessment of CiviCRM for non-profits". Opensourceexperiments.wordpress.com. 2008-07-25. Retrieved 2011-06-13.
  5. "CiviCRM, Free CRM for Nonprofits". Tmcnet.com. Retrieved 2011-06-13.
  6. About CiviCRM Archived 2013-04-30 at the Wayback Machine, official site, accessed July 22, 2010.
  7. Gregory Heller says (2009-02-12). "Hosting provider information". Wiki.civicrm.org. Archived from the original on 2011-07-25. Retrieved 2011-06-13.
  8. "CiviCRM professional service providers". Civicrm.org. Archived from the original on 2011-06-19. Retrieved 2011-06-13.
  9. "Requirements - System Administrator Guide - CiviCRM documentation".
  10. "Using CiviCRM from Packt Publishing". Packtpub.com. Retrieved 2011-06-13.
  11. CiviCRM Wiki
  12. "CiviCRM Forums - Index". Forum.civicrm.org. Retrieved 2011-06-13.
  13. "Participate". CiviCRM Community Site. Archived from the original on 2011-11-12. Retrieved 2011-11-06.
  14. "Ukrainian HI-TECH Initiative: Agiliway is Developing Mobile App for NGOs and Non-profits".
  15. "Ukrainian Startups News | IT Outsourcing Review: Ukraine".
  16. "Agiliway is Presenting a Beta Version of CiviMobile App on a CiviCamp in London". 2018-06-06.
  17. "Event Participants Management in the New Version of CiviMobile | CiviCRM".
  18. "Amnesty International's Project Impact". Civicactions.com. Archived from the original on 2014-02-14. Retrieved 2011-06-13.
  19. "CiviCRM Amnesty International Case Study". Wiki.civicrm.org. 2010-10-25. Archived from the original on 2011-07-25. Retrieved 2011-06-13.
  20. Yergler, Nathan (2010-04-22). "Transcript of Creative Commons CTO talk on using CiviCRM". Yergler.net. Retrieved 2011-06-13.
  21. "Free Software Foundation: Time for nonprofits to leave proprietary fundraising software systems behind". Fsf.org. Retrieved 2011-06-13.
  22. https://wiki.civicrm.org/confluence/display/CRM/Application+draft+2015
  23. Wikimedia & FourKitchens support CiviCRM development Wikimedia blog, June 10th, 2009
  24. https://community.kde.org/CiviCRM. Missing or empty |title= (help)
  25. Ekine, Sokari (2008-03-27). "PBS MediaShift: Africa's Social Media Conundrum". Pbs.org. Retrieved 2011-06-13.
  26. Third Sector Design
  27. Institute of Fisheries Management https://ifm.org.uk/civicrm/?page=CiviCRM&q=civicrm%2Fevent%2Finfo&reset=1&id=150

Further reading
  • Various authors: CiviCRM manual. Free book (GPL) by FLOSS Manuals (1st ed. May 2009, 2nd ed. May 2010, 3rd ed. March 2011). Covers CiviCRM's core functionality for contacts (individuals, households, and organizations), relationships, and activities, as well as its four main modules: CiviContribute, CiviEvent, CiviMail, and CiviMember.
  • Free online books at CiviCRM Books
  • Joseph Murray and Brian Shaughnessy: Using CiviCRM. Packt Publishing. Develop and implement a fully functional, systematic CRM plan for your organization Using CiviCRM.
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