Artificial Solutions

Artificial Solutions is a multinational technology company that develops technology to enable enterprises to rapidly build conversational AI systems that allow users to converse with applications and electronic devices in free-format, natural language, using speech, text, touch or gesture.[2]

Artificial Solutions
TypePublic company
NASDAQ: ASAI
ISINSE0012323756
Industry
Founded2001
FounderJohan Åhlund, Johan Gustavsson and Michael Söderström
HeadquartersStockholm, Sweden
Number of locations
Offices in Stockholm, Barcelona, London, San Jose, Chicago, Milan, London, Singapore, Utrecht and Hamburg
Key people
Per Ottosson (CEO)
ProductsTeneo platform[1]
Websitewww.artificial-solutions.com

Delivered through Teneo, a conversational AI development and analytics platform, the company’s technology allows business users and developers to collaborate on creating conversational applications in 35 languages, running over any OS, on any device, without the need for specialist linguistic skills.[3]

The company's natural language solutions have been deployed in a wide range of industries including automotive,[4] finance,[5][6][7] energy, entertainment, telecoms,[8][9] the public sector,[10][11] retail[12][13] and travel.[14] Customers include AT&T,[15] Circle K,[16] Folksam,[17] Scania,[18] Skoda,[19] Swisscom,[20] Widiba,[21] and Vodafone.[22]

The company was founded in 2001 and became a public company in 2019[23] after the reverse takeover of Indentive AB. Artificial Solutions is listed on the Nasdaq First North stock exchange under the ticker ASAI.

History

Artificial Solutions focuses on conversational AI platforms for the enterprise.[24] With a mature, proven and patented platform solution for enterprise conversational AI, the company has a global network of offices and strategic partners deploying artificially intelligent conversational applications for some of the world’s best-known brands.[25]

Founded in Stockholm in 2001 by friends Johan Åhlund, Johan Gustavsson and Michael Söderström the company created interactive web assistants using a combination of artificial intelligence and natural language processing. Artificial Solutions expanded with the development of online customer service optimization products and by 2005 it had several offices throughout Europe supporting the development and sales of its online virtual assistants.[26] Artificial Solutions was placed as visionary in the latest Gartner Magic Quadrant for CRM Web Customer Service Applications.[27]

In 2008 Elbot, Artificial Solutions’ test-bed to explore the psychology of human-machine communication, won the Loebner Prize.[28] Elbot is the closest contestant of the annual competition based on the Turing Test to reach the 30% threshold.[29][30][31]

With a change in management in 2010 the company started to focus the basis of its technology on Natural Language Interaction and launched the Teneo Platform, which allows people to hold humanlike, intelligent conversations with applications and services running on electronic devices.[32][33][34] In 2013 Artificial Solutions launched Lyra, a mobile personal assistant that is able to operate and remember the context of the conversation across different platforms and operating systems.[35][36][37]

A new round of funding was announced in June 2013 to support expansion in the US market.[38]

Since then the company has continued to develop the Teneo Platform and patent technology in the conversational AI sector including an intelligent framework for enabling chatbots to interact easily with each other.[39]

In 2018, the company raised a total of EUR 13.7 in equity capital to help support global growth and to accelerate the expansion of Teneo.

In 2019, Artificial Solutions Holding successfully completed the Reverse Takeover of Indentive, enabling the business of Artificial Solutions Holding to be traded on Nasdaq First North. Lawrence Flynn remains the CEO. [40]

In November 2020, Per Ottosson took over as CEO. He is based at the company's headquarter in Stockholm together with the newly appointed CFO, Fredrik Törgren.[41]

Products

Teneo

Teneo is an multi award-winning conversational AI platform designed for the global enterprise. The platform allows business users and developers to collaborate on creating sophisticated, highly intelligent conversational applications that run across 35 languages, multiple platforms and channels in record time. Teneo also includes data analytics to help enterprises make sense of complex conversational data in real time[42] while still enabling businesses to meet privacy legislation such as GDPR.[43]

References
  1. Teneo, Artificial Solutions, 2019
  2. "Artificial Solutions International AB". Crunchbase. Retrieved 12 August 2019.
  3. "Companies". Hardman & Co. Retrieved 12 August 2019.
  4. "Artificial Solutions and RückerLypsa Combine to Build Conversational AI for the Automotive Sector Artificial Solutions and RückerLypsa Combine to Build Conversational AI for the Automotive Sector". AIthority. 8 May 2019. Retrieved 12 August 2019.
  5. Thompson, Scott. "Agria working with Artificial Solutions". FStech. Perspective Publishing. Retrieved 12 September 2013.
  6. Savvas, Antony. "Co-operative Bank uses Mia to speed up contact centre calls". Computerworld UK. IDG. Retrieved 12 September 2013.
  7. Thompson, Scott. "2012 FStech Awards: winners announced". FStech. Perspective Publishing. Retrieved 12 September 2013.
  8. Westerholm, Joel. "Telenors elektroniska kundtjänst pressar kostnaderna". ComputerSweden. IDG. Retrieved 12 September 2013.
  9. Peart, Andy (January 17, 2013). "Artificial Solutions powers Online Virtual Assistant for Vodafone Ireland" (Press release). Artificial Solutions.
  10. Brax, Sofia. "Digitala kolleger alltid till tjänst". Publik. Fackforbundet ST. Retrieved 12 September 2013.
  11. Nilsson, Orjan. "Cyber-damene husker deg". Nettavisen. iBergen.
  12. "Circle K selects Teneo AI platform to enhance shopping experience". Retail Insight Network. 21 August 2019. Retrieved 30 August 2019.
  13. Travis, Aaron (January 5, 2013). "In Defense Of The Humble App Walkthrough". TechCrunch.
  14. Fox, Linda (April 16, 2013). "CWT brings virtual face to mobile service". Phocuswire.
  15. "Artificial Solutions". Hardman & Co.
  16. "Circle K selects Teneo AI platform to enhance shopping experience". Retail Insight.
  17. "Artificiell intelligens reglerar skador på Folksam". Breakit.
  18. "Artificial Solutions to steer Conversational AI applications for Scania". Automotive Purchasing and Supply Chain.
  19. "Artificial Solutions' Chatbot Promoted to Key Sales Support Role at Škoda". TMC net.
  20. "Artificial Solutions Collaborates With Swisscom To Bolster Natural Language Capabilities". Aithority.
  21. "Widiba homes in on Artificial Solutions for VR banking launch". Fintech Futures.
  22. "Artificial Solutions". Hardman & Co.
  23. "A Conversational AI Leader Is Going Public". Motley Fool. February 25, 2019.
  24. "Interview with Andy Peart, CMSO at Artificial Solutions". AI Time Journal. 15 July 2019. Retrieved 23 September 2019.
  25. "Technology Artificial Solutions". Hardman and Co.
  26. "Al grano". Elnuevolunes.es. Retrieved 2013-09-08.
  27. Barry Levine. "Gartner MQ for CRM Web Customer Service: Kana, Moxie Software, Oracle-RightNow Among Leaders". Cmswire.com. Retrieved 2013-09-08.
  28. "Elbot". Chatbots. Retrieved 25 September 2019.
  29. Loebner Prize
  30. "UK | England | Berkshire | Test explores if robots can think". BBC News. 2008-10-13. Retrieved 2013-09-08.
  31. Robson, David. "Almost human: Interview with a chatbot". New Scientist. Reed Business Information Ltd.
  32. Mike Elgan (2013-03-09). "Smart apps think (so you don't have to)". Computerworld. Retrieved 2013-09-08.
  33. "Artificial Solutions Unveils a Software Toolkit for Adding Speech to Mobile Apps". SpeechTechMag.com. 2012-01-17. Retrieved 2013-09-08.
  34. "Så effektiv er Ikeas chat-robot: Har været på 'efteruddannelse' - Computerworld". Computerworld.dk. 10 October 2012. Retrieved 2013-09-08.
  35. Hoyle, Andrew (2013-02-24). "Indigo brings Siri-like assistance to Android for free (hands-on) | Mobile World Congress - CNET Reviews". Reviews.cnet.com. Retrieved 2013-09-08.
  36. "Indigo Wants to Be Your Personal Assistant Across Devices". Lifehacker.com. Retrieved 2013-09-08.
  37. Wollman, Dana (2013-02-26). "Indigo is a cloud-based, cross-platform personal assistant for Android and Windows Phone 8 (hands-on)". Engadget.com. Retrieved 2013-09-08.
  38. "Artificial Solutions raises $9.4m in Scope-led round for US expansion | AltAssets Private Equity News". Altassets.net. 2013-06-25. Retrieved 2013-09-08.
  39. Trenholm, Rich. "Next generation of personal assistant takes a step towards 'Her'-style super-Siri". Cnet. CBS Interactive.
  40. Leadership Team, Artificial Solutions, 2019
  41. Artificial Solutions International AB: Per Ottosson appointed new CEO of Artificial Solutions, Aktiespararna, 2020
  42. Bridgwater, Adrian (8 September 2016). "How the IoT interacts with human language". Internet of Business. Retrieved 28 August 2019.
  43. Wiggers, Kyle (10 September 2018). "Artificial Solutions puts customer privacy first with Teneo, a conversational AI platform". Venturebeat. Retrieved 28 August 2019.
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